Privacy Policy
thewindowhub.co.uk ltd. Last updated March 2026
1. Data Controller
THEWINDOWHUB.CO.UK LTD is the data controller for personal information collected through this website. Incorporated August 2014, company number 09185650. Head office: 72-74 High Street, Staple Hill, Bristol, BS16 5HN. Registered address: The Old Bakehouse, 2a Teewell Hill, Bristol, BS16 5PA. Contact: info@thewindowhub.co.uk.
2. Information We Collect
We collect information you provide through our quote request and service call forms: name, email, phone number, address, and postcode. We also collect browsing data through cookies.
3. How We Use Your Information
We use your information to: provide quotations and arrange installations, deliver aftercare and service calls, send relevant communications about your order, and improve our services.
4. Legal Basis
We process your data based on: consent (when you submit a form), contractual necessity (to fulfil your order), and legitimate interest (to improve our services and communicate with you).
5. Data Sharing
We do not sell your personal data to third parties. We may share data with: our finance partner Phoenix Financial Consultants (if you apply for finance), FENSA (for installation registration), our insurance-backed guarantee provider Installsure, and Formspree Inc. (our form-handling provider, which processes enquiry form submissions on our behalf).
6. Data Retention
We retain your data for the duration of your guarantee period (15 years) plus any additional period required by law. You can request deletion of your data at any time.
7. Your Rights
Under GDPR you have the right to: access your data, correct inaccuracies, request deletion, restrict processing, data portability, and object to processing. Contact info@thewindowhub.co.uk to exercise these rights.
8. Cookies
This website uses cookies (small text files stored on your device) to ensure it functions correctly and to help us improve our services. We categorise cookies into four types: (1) Strictly Necessary: required for the site to work, including remembering your consent preferences. These are always active. (2) Analytics: anonymised usage data via Google Analytics to help us understand how visitors use the site. (3) Marketing: used by advertising partners to deliver relevant ads and measure campaign performance. (4) Functional: enable enhanced features such as saved preferences and location-based content. You can manage your cookie preferences at any time using the Cookie Settings link in our website footer, or the consent banner shown on your first visit. For full details of each cookie we use, its purpose, and its lifespan, see the cookie schedule available via the Manage Preferences panel.
9. Third-Party Services
We use Google Analytics for website analytics, Google Ads and Meta (Facebook) for advertising, Phoenix Financial Consultants for finance applications, and Formspree Inc. (a US-based service operating under UK GDPR-compliant data processing terms) to deliver our enquiry form submissions to us by email. Each of these services has its own privacy policy. We only share the minimum data necessary for each service to function.
10. Changes to This Policy
We may update this policy from time to time. The latest version will always be available on this page. Last updated: June 2026.